Compass Moving LLC

Do NOT use this group especially if you are military. They told us our stuff would be delivered within a "day or two" of the 23rd. We are living out of an Airbnb at $300 a pop with three kids, and they don't have any idea where our stuff is or when it will be delivered. They said they'd update us on Thursday. This group promised us, in text, that we would have our stuff this weekend. This is how they treat people who serve our country, imagine how they'd treat everyone else.

Move size: 3 Bedroom Home Service cost: $5500

I’m not sure how this company is still in business. They are a literal scam. They provide you with a quote you that sounds too good to be true. I listed everything included in my 2 bed room apartment and was quoted $1,900 to move from Texas to Tennessee. (Sounds great right) Even though an accurate description of items was given, the movers arrived and requested I sign paperwork saying they are charging $6000 for my move. You couldn’t understand my frustration. Compass who sold my contract to Jackson Movers are both pointing fingers at each other. I can’t get in touch with a manager or anyone consistently to address my issue. NOTHING. One of the reps told me “you didn’t list you had a headboard and footboard. Only a bed frame” To my understanding that is all one thing. Am I wrong to assume that it’s their job to provide that information? You can’t assume that everyone has the same level of education and understanding. Your literal job is to provide an accurate quote. An additional couple hundred dollars as extra charge maybe even $1000 but a $4000 up charge is insane and borderline robbery. Not to mention they left half of my belongings in TX because I could not pay the $6000. Learn from my mistakes and save yourself the headache.

Move size: 2 Bedroom Home Service cost: $6000

Compass made all kinds of promises when they were trying to get my money and delivered on one, movers actually showing up. Sadly, that was all that was accurate. They loaded my household goods and then raised the price by 25%. Asked me when I wanted delivery and I gave them a date. When I called a couple weeks later I get told that they won't even get my stuff on the road until the date I asked for AND THEN they have up to 21 days. So now even though I asked for my property on a date, I may have to wait an additional three weeks...sorry, that 21 days doesn't include weekends! You will get all kinds of assurances and promises, but you will be trusting them at your own peril. I got nothing but lies. You will ask about something in the contract and they will tell you it is only because they have to say that, but then the real truth is you aren't getting your property anywhere close to on time, then they throw that same contract in your face. This place is a scam. I've read many things about movers adding money once you are loaded, Compass promised me that didn't happen, and then it did. I wish I had just rented a U-Haul.

Move size: 2 Bedroom Home Service cost: $5933

Very unfortunate and stressful experience, highly suggest avoiding this company. They are a broker and will sublet your work to multiple companies throughout the process, subjecting you to multiple price changes and excess handling of your items. I’ll note that the people I interacted with over the phone were very nice, however how my move unfolded was everything I was afraid of.

Scheduling: Scheduled a move from California to North Carolina with a tight 4 day drop off window. Went through a detailed inventory process (provided dimensions of my larger pieces) and was quoted $2,700 for 420 cubic feet. All seemed well. When the logistics team called to confirm details pre pickup, they explained that there was no way they could meet my drop off window due to federal regulations, and I would need to pay an additional $2K for expedited delivery to hit that timeline - which I did. I also notified them that I had an additional (10) pieces that were not accounted for in our initial inventory review - I was assured that the cubic footage quote was still in line.

Pickup: Upon pickup the actual company moving my items (Best Moving based in Santa Clara CA) looked at my storage unit and said the contents was approximately twice as large as what I was scheduled for - and proceeded to charge me an additional $2K (now $6,700 total). I also had to resign an entire new contract on site during pickup with Best Moving. The quoting process used by Compass was extremely inaccurate and they have refused to take any responsibility for it.

Drop off: Got a call from a driver at 4am about a week ahead of my expedited delivery window stating he was going to drop my items off the next day - took a few hours but was able to work with Best Moving company to fix this. Delivery ended up being on time however the two gentlemen who delivered my items were not professional movers (they were very kind and worked very hard, however they rented a Uhaul truck to pick my items up from god knows where and stated they do not do this full time). A couple of my nicer pieces were damaged, understandably so granted they had been loaded and re-loaded multiple times throughout this process. The final payment was requested by a 3rd company (Hail Ways Trucking LLC). I’ve been waiting to get a receipt for a week for my final payment despite multiple attempts to acquire it.

Summary: Throughout this process, I’ve contacted Compass Moving multiple times to discuss the price changes/issues however they’ve been unwilling to work with me on anything. I’ve been promised call backs and don’t receive them. I ended up working with the sublet company (Best Moving) to get more timely resolution of issues and general updates. They got my money, and there's nothing I can do at this point. Don’t give them yours.

Move size: Studio Service cost: $6700